Great in-flight service. Great choice of entertainment and food and drink.
We had a connecting flight from Washington Dulles to London Heathrow via Reykjavik. Both flights were late & didn't set off on time. We thought we were going to miss our connecting flight and there were a lot of people with connecting flights.
This was a one way trip and cost £700 per person. We were staggered to discover, once we had boarded the plane that we would have to pay extra for any food or drinks other than soft drinks and coffee. This had not been made clear during any of the booking or checking in processes or we would have tried to travel with a different airline. The plane was very clean and comfortable, and the staff pleasant and attentive. We had no delays
Terrible flight and bad service. Expected hot meal service but none included except for a limited menu of a few items which were extortionate. Seats were uncomfortable for long haul. After paying £800 per seat to be told not hot food service on an 8 hour flight was unacceptable. Coffee and tea were awful in small cups. Will never use this airline again or recommend it.