On the way from Manchester to New York flight been delayed for about 3 hours at the airport for some technical reason & I was going to a wedding ceremony so I reached late there the function was almost finished in the plane I think staff announced we will refund you some money please if you let me know how you will compensate me Kind regards
Very good fir the price
Baggage should be icluded in the price : suitcase and hand luggage not a extra surcharge. Kosher food should be available on long haul flights.
Outbound flight over booked ask to change and fly with Lufthansa and was told we would be compensated however now having to fight Thomas Cook for the compensation! Great flight with Lufthansa. Return flight with Thomas Cook ok but should not have to buy beverages on a long haul flight.
The extra we had to pay to ensure we sat next to each other was £100 was we felt extortionate. We paid extra for priority boarding which was unacceptable because they started to let everyone on board at the same time. The portions of food were child sized portions and having to pay £3 for a cup of coffee was over charging