Good experience. Friendly staff. Fairly punctual. Clean
Flight good friendly service
my return flight had a 3 hours delay
It’s a good airline quality is good
2 stars lost because of 45 minute delay setting off from Frankfurt. Software problem given as explanation then another flight allowed to take priority over ours. Catering minimal on Austrian Airlines a tiny packet of crisps or a chocolate biscuit does not even constitute a 'snack'. Lufthansa leg was marginally better being a cheese or turkey sandwich. All the more relevant after a delay on the runway.
I am disappointed that Austrian Airlines scheduled my connecting flight from Austria to LHR so close to my arrival from Mauritius to Vienna. As a result I missed the connecting flight to LHR on 5th January and had to be put on a BA flight and my luggage was not transferred to the BA flight. As I write this comment on 7th January 2018 my luggage is yet to be delivered. I believe it was placed on an Austrian Airline flight 457 which arrived at Heathrow on 5th January at 21.40 but I am still waiting for my luggage to be delivered to my home and I have called the BA enquiry line several times and all that they have said is that my luggage appears on the system to have arrived at heathrow and I should be getting a message on delivery to my home. As I said above I am still waiting for the message and delivery. I would be reluctant to fly Austrian Airlines again given this experience