Dear Snrs my wife and I were very pleased with the service you provided us, but there was a problem that you are not to blame because it was ours, we missed the flight back to london because our visa was valid until 27/10/2019 and We started for departures after midnight and we can no longer travel we had a bad day because we had to deal with visa again and it was a big expense for us and it is possible to recover the money from the return trip to London. Best regards Paulo Santos