Loved Vietnam Airlines. Such nice crew comfortable plane and even got me seats with extra leg room as I’m so very tall. I’d fly with them as my first choice next time
Very good flight all on time nice service
All was excellent except less food was available on flight back to London
We booked 3 flights with Vietnam Airlines- 2 operated by Cambodia Angkor Air and 1 by Vietnam. All very good. modern A320 jets very professional flights (and I’m a retired airline pilot!). No cabin service on 2 short hops (no problem) and v.good hot meal / drinks etc incl on 2 hr international flight.
Safe airline new Airbus 321. Lovely service with a smile. Snack and drink provided
It could be perfect if we have had our reserved seat. I choose and paid 2 seat from london to vietnam and vietnam to ph, but was given to different travelers, i am very disappointed the fact that i lost that seat for our 12 hours journey.
Good
Superb staff. Couldn't believe they served lunch on a 1.5 hour flight. Amazing! Good leg room and seat space.
Fantastic flight, the food was really good, the service was excellent they couldn't do enough for you and really lovely crew. The seats were comfortable especially when it went into a bed and the aircraft was very clean. The transition between flights was very easy and the boarding was good and both flights bang on time
Vietnam Airlines are a good and safe organisation. Their flights go on time and are reliable. The aircraft are clean and tidy and cabin crews seem to be competent.
Brand new plane, friendly attendants, flight on time, food ok. Lounge in Hanoi is relatively basic but ok.
Vietnam Airlines need to train their staff better on how to deal with Chinese passengers especially group customers
Cramped seats. Service on board variable.
Flight delayed but no notification on website.
Inflight service from London to Hanoi was poor. Drinks ordered with the food did not come until after we had almost finished our meal. We were not offered a refill. No bottom sheet was offered for the bed.