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Vietnam Airlines is Vietnam's national flag carrier airline and is based in the country's capital of Hanoi. It was founded in 1956 and became a government enterprise in 1989. It has two main hubs, one at Noi Bai International Airport in Hanoi and one at Tan Son Nhat International Airport in Ho Chi Minh City, also known as Saigon. It also has a secondary hub at Da Nang International Airport, while Phnom Penh and Siem Reap are its focus cities. Its fleet is nearly 100 aircraft strong.
Vietnam Airlines serves more than 50 destinations across various continents. Among its many various destinations, Bangkok, Beijing, Hong Kong, London, Melbourne, Nanjing, Tokyo, Paris, Sydney, Frankfurt and Kuala Lumpur stand out as the most popular routes. The company joined the SkyTeam alliance in 2010 and was the first Southeast Asian airline to do so. It also has codeshare arrangements for flights with a number of other carriers, including All Nippon Airways, Cathay Pacific, Etihad Airways, Jet Airways and others.
Online check-in for Vietnam Airlines flights opens 24 hours before a flight is due to take off and closes again 2 hours before departure. This service is available for groups of up to 9 people. During online check-in, passengers can also choose the location of their seats on the flight. Once they have successfully checked in online, passengers are able to print their boarding cards. If passengers prefer, they can also check in for their Vietnam Airlines flight at the airport. For airport check-in, passengers should head to the airline's counters at least 1 hour before domestic flights and at least 2 hours before international flights.
Economy and Premium Economy passengers are entitled to bring 1 item of hand luggage on board a Vietnam Airlines flight, while Business class passengers are allowed to bring 2 items. The airline's weight limit for each item of hand luggage is 7 kg with the size limit for each item being a maximum of 56 x 36 x 23 cm. Any passenger's luggage that exceeds these limits, whether it be by number of items, weight or size, will have to be checked in to the aircraft's hold. In that case, they may also be charged an extra cost for that service.
On all Vietnam Airlines flights, passengers in Economy or Premium class are entitled to check in up to 20 kg of luggage, while passengers in Business class are entitled to bring up to 30 kg of checked luggage. Items of checked luggage may not exceed a combined width, height and length of 203 cm. There are excess baggage fees in place for passengers whose luggage does not fit within their allowance. If any single item of checked luggage weighs more than 32 kg the airline will not carry it due to health and safety concerns. Instead, items of more than 32 kg must be shipped as cargo.