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Founded in 2002, RwandAir is the national flag carrier Rwanda. Operating an extensive network of domestic and international services across Africa and the Middle East. In total, 18 different destinations are offered by the airline. Boasting a fleet of 8 Boeing and Bombardier aircraft, RwandAir is headquartered at Kigali International Airport, Rwanda and operates under the slogan "Fly our dream to the heart of Africa."
RwandAir is 99% owned by the Government of Rwanda and became an official IATA member in May 2015. In addition to its own destination network, the airline enjoys a number of codeshare agreements with other African airlines including Air Uganda, Ethiopian Airlines, South African Airways and Proflight Zambia, as well as European airlines including Brussels Airlines and Turkish Airlines. These agreements provide organized flight scheduling for passengers in need of connecting flights during their travels to destinations beyond those offered by the company.
Online check-in is not currently available for RwandAir flights. Passengers should therefore ensure they arrive at the airport early to check in directly at the terminal. For international flights, it is recommended that passengers arrive 3 hours before the flight's scheduled departure time. For domestic flights this duration is 2 hours.
Check-in closes 1 hour prior to departure for international and domestic flights. In order to begin the check-in process, RwandAir passengers must be able to present their booking reference code as well as their photo identification at the check-in counter. Any baggage that passengers wish to check in should also be presented at the check-in terminal.
Passengers travelling on RwandAir flights are entitled to carry 1 item of free hand luggage with them on board the aircraft. The weight of each item of hand luggage should not exceed 10 kg or be larger than 55 x 38 x 20 cm in size. Passengers flying to Johannesburg are entitled to 15 kg. Additional small items such as handbags, camera bags or laptop bags can also be carried on board.
On a RwandAir flight, baggage that is oversized or heavier than 10 kg will be subject to an additional check-in fee and placed in the aircraft's cargo hold. All items of hand luggage should be able to fit in the overhead lockers or beneath the seats on board the aircraft. All items of hand luggage will be weighed and measured before boarding.
Passengers travelling on a RwandAir flight are permitted to check in as many items of luggage they wish, provided no single item weighs no more than 30 kg and is no greater than 203 cm in size. Any item exceeding these weight and size restrictions shall not be allowed onto the aircraft.
RwandAir passengers are entitled to 1 free item of checked baggage, with allowance for additional items for a fee during the booking process or before the flight's departure. Assistance-related devices such as wheelchairs and infant prams may also be checked into the cargo hold free of charge.