Good services and will use in future and recommend to others
It was good to be flying with a "young" and growing airline - it felt different and went very well. Just one comment: the business class menu was the same for the lunch and dinner menus but the food did not seem to match the menu!
Extremely efficient all workable. Rwandair is superb and there's plenty of competition from the other much more expensive airlines.
I found Your airline with one of the best reasonable air fares that met my purpose in traveling in Africa. Service was good, the staff friendly.
Too much unnecessary delays which eventually increases ovrrall flight journey
Good customer care. Possibly my suggestion would that for the next flights all stop over should clearly be indicated in the tickets
Rwandair Express is was a marvel to travel in and I have no doubt it will surely establish itself as one of the best and preferred airline in Africa. I enjoyed the trip and no doubt I will use the Airline again
RwandAir was fantastic
The cabin crew are fantastic plane awesome but staff at Rwanda international Airport are a bunch of crooks
Flight was delayed for more than 12 hrs on the onward flight and 40 mins on the outward bound flight.
They lost my suitecase and even 48h later they cant tell me where it is and when i can get it back
possibly the worst flight experience in my life: i booked a round trip flight with three legs on the going flight but didnt use one of the legs. on the return flight i was told at the airport my ticket was cancelled because of the no show on one of the legs during the going trip. the company wouldnt hear a word and forced me to pay another ticket. it is literally impossible for me to understand why a no show (which is paid to the company nonetheless it only means an empty seat in the aircraft for them) is punishable by asking the customer to pay for a new ticket. no one would give me a logical answer or accept any explanation.
I ordered a special meal (Kosher) which they didn't have on board! Worst experience ever!!