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1.1. These T&Cs

These Terms and Conditions apply only to your purchase of Price Freeze ('Price Freeze T&Cs') and not to your travel product. Our General Terms and Conditions and the T&Cs of the relevant supplier will apply to your booking. Our Prime T&Cs will apply to your Prime membership.For all matters not dealt with in these Price Freese T&Cs, the General Terms and Conditions shall apply.


1.2. Who are we?

The provider of Price Freeze is: Vacaciones eDreams S.L., a company duly incorporated in Spain and registered in the Trade Registry of Madrid, with VAT ESB-61965778 and its registered office at Calle de Manzanares, n° 4, Planta 1, Oficina 108, 28005, Madrid, Spain (“us” or “we”).


1.3. How to Contact us?

You can contact us by using our Help Center .

2.1. Benefits

Price freeze is a service which allows the purchaser (“you”) to freeze the current price of your trip for a certain period of time (“Frozen Period”- see the related section below) by paying a deposit (“Deposit”), giving You more time to decide about your purchase.

During the Frozen Period, You can book your trip at the price displayed when You purchased Price Freeze.


2.2. The Service

PURCHASING PRICE FREEZE IS NOT A BOOKING OF YOUR TRIP. If You buy Price Freeze, the price will be frozen but the availability of the flight or flights included in your trip will not be guaranteed at this step (see “Flight Availability modifications” section), and will be subject to restrictions (specified at “Restrictions on Price Freeze” section).

To book your trip, You will need to complete the purchase of the ticket (‘’Redemption’’ ) during the Frozen Period.

Please note that to use Prize Freeze you have to be a Prime member and download our Application (“App”).

3.1. To be Prime member

To avail of Price Freeze, YOU MUST BE A PRIME MEMBER. If you are not, you will need to subscribe.

3.1.1. When you subscribe to Prime, you will have all the information about Prime, its advantages and benefits and the complete Prime Terms and Conditions, so you can make a clear decision. You can find all information about Prime (including how to cancel) by clicking here.

You can click here to read Prime Terms and Conditions.

Version valid from 08/07/2024

Version valid until 07/07/2024

3.1. To be Prime customer

When You purchase Price Freeze, YOU WILL NEED TO BE A PRIME PLUS CUSTOMER. If You are not a Prime Plus customer yet, You will be prompted to join Prime Plus during the Price Freeze purchasing process.

3.1.1. Once you have selected Price Freeze, if you are not a Prime Customer, during the process you will be asked to subscribe Prime. You will have all the information about the product, its advantages and benefits and its complete T&C, so you can make a clear decission. Once you have decided to add Prime, you need to finalize your purchase and confirm your acceptance. You can find all information about Prime by clicking here.


3.2. To download the App

THE REDEMPTION OF PRICE FREEZE AND CONSEQUENT TRIP PURCHASE WILL ONLY BE AVAILABLE IN OUR APP, not in our website. You will have to download our App on your mobile in order for You to redeem.

When You search for a trip on Our website, You may see Price Freeze offered as an option for some of the results. We will indicate the Frozen Period and the Cap (see “Frozen Period and Cap” sections) that applies.

If You purchase Price Freeze, the price of the trip will be frozen during the Frozen Period. If during the Frozen Period you decide to complete the purchase of the ticket, you will be asked to pay the remaining balance of the total price.

4.1. How much does this Service cost?

If you select Price Freeze, you will be asked to pay a Deposit. The Deposit is due and paid in advance and it is valid for the complete itinerary of the selected trip and for the full number of passengers included in said trip. The Deposit is non-refundable except in certain circumstances (listed in “Flight availability and modifications” section).

4.1.1. Following your purchase of Price Freeze, You will receive a confirmation email with the details and instructions of the Service. You can also access this information at any time in “My trips” in the App.


4.2. Changes in the flight price

If you purchase Price Freeze but the price of the trip is lower at Redemption than the Frozen Price, we will apply the new lower price. That means that You will need to pay only the difference between the amount that you already paid for the Price Freeze option and the new lower price.

4.2.1. If you purchase Price Freeze but the price of the trip is higher at Redemption than the Frozen Price, we will apply the Frozen Price (subject to the Cap which is explained at “Cap” section).


4.3. Flight availability and modifications

Price Freeze is only valid for the airline ticket(s) that You have selected. Any subsequent changes by You to the trip, time, dates, cabin class or number of passengers will not be accepted. If you have redeemed Price Freeze by purchasing the flight, any subsequent modifications, cancellations or refunds will be subject to the airline ticket conditions.

4.3.1. If, at the time of Redemption, the applicable trip is not available or if it has been rescheduled then the Price Freeze Deposit will automatically be refunded to You.

4.3.2. The Deposit will be only refundable in the cases included in this section.

5.1. The Cap

We will freeze the price of the trip for the Frozen Period up until the trip price reaches an upper limit (the “Cap”).

If, at the time of the Redemption, the trip price has exceeded the Cap, you have the option to either not proceed with the purchase of the trip (and lose your Deposit) or to proceed with the purchase and pay the difference between the Cap and the total final price.

5.1.1. The Cap is clearly indicated before You select the Price Freeze option.


5.2. Frozen Period

The price will be frozen only for the Frozen Period, and so You will need to complete your trip puchase to redeem Price Freeze within that time.

The Frozen Period is clearly indicated before You select the Price Freeze option.

If you have not redeemed Price Freeze by purchasing your trip before the end of the Frozen Period, We will have no further obligation to sell the flight tickets to You at the Frozen Price, You will lose your right to redeem it and the Deposit for the Service will not be refunded.

You must purchase your trip and redeem Price Freeze in the App.

6.1. Blank

7.1. Personal Data

We will process your personal data and payment information to provide you with our services. We are committed to protecting it. For more information on how we collect and process your personal data please see our Privacy Policy. Please note that you are solely responsible for providing any personal data of other people.

8.1. Applicability

Price Freeze is not offered for all flights, itineraries, airlines, etc. It will depend on diverse circumstances, such as itinerary type, airline, type of airfare, ticket value, purchase date, advance date, etc. You can only purchase and redeem Price Freeze on those trips that explicitly offer Price Freeze.

8.1.1. Price Freeze is only applicable to standalone flights. You cannot purchase Price Freeze for other services offered by Us, such as hotels, flight + hotel, car rental, etc.

8.1.2 Price Freeze is only applicable to price of the flight ticket/s included in your trip without extras. It is not applicable to other ancillary services offered by the Airlines, such as seat reservation, baggage, etc.

8.1.3. Price Freeze is applicable to all elements of the trip itinerary, and cannot be partially applied. This means that Price Freeze will apply to all return or multi-city flights that would form the booking and the Frozen Price will not be applicable partially to one of the routes.


8.2. Right of withdrawal exclusion

According to the article 16 a) of the Directive 2011/83/UE, the withdrawal right shall not apply to this service.


8.3. Modifications

We reserve the right to update these Price Freeze T&Cs, and will post the updated version on our Platforms.


8.4. Your Obligations

You undertake to use Price Freeze and any of the benefits in good faith, and in accordance with the present Price Freeze T&Cs, applicable laws and, in particular, to not use Price Freeze in an abusive or fraudulent way.

We might amend these Terms and Conditions from time to time to make sure they are up-to-date. You can visit this page at any time to find out about any changes. We will note the date that revisions were last made to these Terms and Conditions at the bottom of this page, and any revisions will take effect upon posting

Last Updated: April 2024

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